• Let our family care for your family

    Thursday, February 23, 2012

FAQ

A family physician is trained in internal medicine, pediatrics, obstetrics and gynecology, dermatology, and office surgery. Board certification in family medicine requires at least three years of specialty training after medical school, ongoing medical education, and re-certification examinations every seven years.

A nurse practitioner is a registered nurse who has earned a master of science degree and has been certified to practice primary health care. Nurse practitioners provide direct patient care for routine exams, including well baby exams and women's health care; diagnose and treat common health problems; and order and interpret studies such as lab tests and x-rays. They are expert in the areas of prevention and guidance.

A physician assistant (PA) is a health professional who is a college graduate and who has completed a two-year curriculum in basic sciences taught by physicians and PAs, followed by clinical practice and rotations through the medical specialties. Physician assistants are recognized as primary care providers and provide direct patient care for routine exams, including well baby exams and women's health care; diagnose and treat common health problems; and order and interpret studies such as lab tests and x-rays. They are expert in the areas of prevention and guidance.

Medical care at FMA begins with a patient's Primary Care Team. Each team is under the direction of a family physician and consists of nurse practitioners, physician assistants, and nurses. During regular office hours, patients are always under the care of the same team.

This team approach ensures that every patient receives the most personalized, coordinated, and thorough care available.

Our regular office hours are as follows:

Hamilton
Monday–Friday 8:00 AM to 5:30 PM
Evening hours are available Monday, Tuesday, Wednesday, and Thursday.

Manchester
Monday–Friday 8:00 AM to 5:30 PM
Evening hours are available Monday, Wednesday, and Thursday.

Middleton
Monday–Friday 8:00 AM to 5:30 PM
Evening hours are available Monday through Thursday.

Our Manchester office is open on Saturdays from 9:00 AM to 1:00 PM. One of our office locations is open by appointment each Sunday morning for urgent care. Please call the number of the office you usually visit for time and location.

Our office phone staff can help you schedule routine appointments, arrange referrals, and learn about our office policies.

Our billing staff can answer questions about office charges and health insurance policies and procedures.

Our nursing staff can help you with your medical questions, coordinate medical advice with your physician, and recommend an office visit if needed. The nurses can also help to schedule an appointment based on the urgency of your medical condition. Please tell the nurse if you think you have an emergency.

To provide the most efficient care to both patients who are in the office for scheduled visits and patients who are phoning in, our physicians do not usually interrupt patient care to accept phone calls during office hours. Instead, our clinical staff consults with your health care team and gets back to you with the information you need quickly.

There is always a family physician on call 24/7 at Family Medical Associates.
If you have a life-threatening emergency, please call 911.
If you are not sure if you should go to the emergency room or not, call our regular office phone number. Our answering service will assist you in contacting the on-call physician.

Hamilton (15 Railroad Avenue, Hamilton, MA 01982) Phone: 978-468-7381
Manchester (195 School Street, Manchester, MA 01944) Phone: 978-526-4311, 978-526-7507
Middleton (147 South Main Street, Middleton, MA 01949) Phone: 978-774-2555

On most weekends and holidays we staff our offices in the morning to see patients for “urgent' medical needs. A visit to our office may save you an unnecessary and costly emergency room visit.

In the event of a life-threatening emergency, please call 911.

If you are in need of urgent care after regular office hours, please call our regular office phone number:

Hamilton (15 Railroad Avenue, Hamilton, MA 01982) Phone: 978-468-7381
Manchester (195 School Street, Manchester, MA 01944) Phone: 978-526-4311, 978-526-7507
Middleton (147 South Main Street, Middleton, MA 01949) Phone: 978-774-2555

Our answering service will assist you in contacting the on-call physician.

To refill a prescription, please call your pharmacy. The pharmacy will contact your provider via the secure Surescripts network and request authorization. Your provider will authorize the refill via return e-mail, and the pharmacy will fill the prescription.

FMA authorizes prescription refills only during regular office hours – not after hours or on weekends or holidays.

Yes, Family Medicine Associates is happy to accept new patients.

Family Medicine Associates participates is a large number of medical plans and frequently enrolls in new ones. Please contact your insurance company directly.

First, check with your new insurance company to be sure that your Family Medicine Associates physician is a listed provider. Designate that physician as your primary care provider (PCP). Then complete the Change of Insurance form and bring it to the office with a copy of your insurance card.

Payment, including co-payment, is payable at the time of your visit unless other arrangements have been made in advance. For the convenience of our patients, we now accept Visa and MasterCard.

If we participate in your insurance plan, we will bill your insurance company directly. You are responsible to pay deductibles as well as charges incurred for services that are not covered benefits of your insurance plan. If authorization is required for the visit, but cannot be obtained, you will be responsible for payment. Any outstanding balance owed after insurance payment is made is due as soon as FMA notifies you of the amount.

If we do not participate in your plan, you will be responsible to pay all charges at the time of service. We will provide you with an itemized receipt, or other information as required, which you can submit to your insurance company. Please review your insurance plan prior to your visit.

Yes, most routine labs can be performed in our offices.

Yes, Family Medicine Associates is HIPAA compliant, and our privacy policy is available on this website as well as in each of our offices.

FMA is affiliated with local community-based Northeast Health Systems, which includes Beverly Hospital, Addison Gilbert Hospital, and Beverly Hospital at Danvers. In the event that you need more specialized services, our FMA providers will refer you to the most appropriate tertiary care facilities.

  • Our goal at Family Medicine Associates is to provide our patients with the best possible health care delivered with true caring, honest compassion, and thoughtful understanding.